Terms and Conditions

Effective date: 13 July 2026 · Version 1.0

1. Service provider

Apis AI Group is a trading brand of MAJOROS IT - FZCO. It is not a separate legal entity. The contracting party, service provider and invoice issuer is MAJOROS IT - FZCO unless a separate written contract states otherwise.

2. Scope of these terms

These Terms and Conditions apply to business-to-business services offered through this website or under the Apis AI Group brand, unless replaced or modified by a separate signed agreement, statement of work, proposal or order form.

Our services are intended for businesses, organisations and professionals acting in a business capacity. They are not intended for consumer purchases.

3. Services

We provide consulting, development, implementation and support services relating to artificial intelligence, voice agents, chatbots, workflow automation, software integration and related operational systems. Services may include discovery, conversation design, prototyping, deployment, integrations, training, maintenance, analytics and optimisation.

4. Formation of contract

Website content, demos, examples and pricing indications are for information only and do not constitute a binding offer. A contract is formed when we confirm an order, proposal, quotation or statement of work in writing, or when both parties sign a separate agreement.

5. Client responsibilities

The client must provide timely information, access, approvals, content, policies, system credentials, process rules and cooperation required for delivery. The client is responsible for ensuring that data, instructions, recordings, customer communications and content provided to us can lawfully be used for the project.

Where an AI voice agent, chatbot or automation interacts with the client’s customers, leads, staff or suppliers, the client is responsible for providing any notices, consent mechanisms, call recording disclosures or compliance steps required for its own business and jurisdiction.

6. AI outputs and human oversight

AI systems may produce inaccurate, incomplete, unexpected or unsuitable outputs. We design workflows with practical guardrails, fallback handling and handover options, but the client remains responsible for reviewing outputs before relying on them for high-impact, legal, financial, medical, safety-critical or regulated decisions.

Unless expressly agreed in writing, our systems should not be used as the sole decision-maker for legally binding, safety-critical, regulated or high-risk decisions.

7. Fees and payment

Fees, billing frequency, usage charges, payment terms and included deliverables are set out in the applicable proposal, order form, invoice or statement of work. Unless agreed otherwise, invoices are payable within 14 days from issue. We may suspend work or services for overdue amounts after notice.

Prices are exclusive of VAT, sales tax, withholding tax, bank charges and similar taxes or fees unless expressly stated otherwise. The client is responsible for taxes applicable to its purchase where required by law.

8. Intellectual property

Our pre-existing know-how, templates, libraries, tools, workflows, code components, prompts, methods, documentation structures and internal processes remain our property. Unless agreed otherwise and subject to full payment, the client receives a non-exclusive licence to use the delivered solution for its internal business purposes.

The client retains ownership of its own data, brand assets and content. The client grants us the rights needed to use those materials to deliver the services.

9. Third-party services

Projects may depend on third-party platforms, APIs, telecom providers, AI providers, CRM systems, hosting providers, messaging tools or analytics services. Those services are subject to their own terms, pricing, availability and technical limits. We are not responsible for third-party outages, policy changes or price changes outside our control.

10. Confidentiality

Each party must keep confidential information received from the other party confidential and use it only for the purpose of the business relationship. This obligation does not apply to information that is public, already known, independently developed, lawfully received from a third party, or required to be disclosed by law.

11. Data protection

Personal data processing is described in our Privacy Policy. Where we process personal data on behalf of a client, the parties may enter into a separate data processing agreement or include data processing terms in the project agreement.

12. Acceptable use

The client must not use our services for unlawful, deceptive, abusive, discriminatory, harmful, spam, harassment, surveillance, impersonation or unauthorised data collection purposes. We may suspend or terminate services if we reasonably believe a use case creates legal, security, reputational or platform-policy risk.

13. Warranties

We will provide services with reasonable skill and care. Except as expressly stated in writing, services and deliverables are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted operation, error-free outputs, specific revenue outcomes, search ranking, conversion rates, customer behaviour or third-party platform availability.

14. Liability

To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential or punitive damages, loss of profit, loss of revenue, loss of goodwill, loss of data, business interruption or third-party platform failure.

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or relating to the services is limited to the fees paid by the client to us for the relevant services during the three months preceding the event giving rise to the claim, unless a separate signed agreement states otherwise.

15. Termination

Either party may terminate a project or subscription according to the terms in the applicable proposal, statement of work or agreement. If no specific termination period is agreed for a monthly service, either party may terminate with one calendar month’s written notice. Fees for completed work, active subscriptions, committed third-party costs and usage already incurred remain payable.

16. Governing law and disputes

Unless a separate written agreement states otherwise, these terms and any non-contractual obligations arising from them are governed by the laws of the United Arab Emirates as applicable in Dubai. The parties will first attempt to resolve disputes amicably. If a dispute cannot be resolved amicably, it will be submitted to the competent courts of Dubai, United Arab Emirates, unless mandatory law or a separate written agreement requires another forum.

17. Changes to these terms

We may update these terms from time to time. The current version will be published on this page. For existing signed projects, the terms accepted at the time of contracting continue to apply unless the parties agree otherwise.